Copyright Infringement | Inauthentic Complaints Services Selection

These services will help appeal, address violations, and complaints due to reasons such as:

  • Selling Privilege’s Removed, Account Deactivated/Suspended, Listings Blocked due to concerns about the authenticity of the items you are offering.
  • One or more of your listings may be infringing the intellectual property rights of others, and the appeal you provided did not adequately address the intellectual property infringement.
  • Listed against detail pages that do not exactly match your items.
  • Account Suspension due to Manipulation of Invoices, Forged Documents.

We will understand your case and compose a custom-tailored plan of action with the following:

  • Details on the root cause(s) of the infringement.
  • Details on the actions you have taken to resolve the complaint.
  • Details on the steps you have taken to prevent infringement in the future.
  • Details on how your account has complied with our policy.
  • Details on evidence or examples that demonstrate that your account has complied with our policy.



I Want Standard


I Want Expedited!

What are the differences between Expedited and Standard Service?

We aim to respond and deliver your appeals and letters as soon as we can. We offer two types of services, standard and expedited.
For both services, one agent is assigned to a case with help from research assistants.
We will let you know which documents and what information is needed to compose your appeals, escalations, or any other type of letter.
Once we have received and reviewed all the required materials and information, we will send out the ``POA`` appeal letters to you.
We prioritize answering expedited clients' emails first, and then we proceed to standard clients' emails. Both services receive the same quality of work, we understand that some clients need rapid responses, and we understand that some clients are on a budget and need a discounted price. Considering the different kinds of clients, we have established these two price options so that we can help as much and as many clients as possible.

Standard: Appeals will be delivered to you in 36-48 Business hours.*

Expedited: Priority. Appeals will be delivered to you in 24-48 Business hours.*
(*After we have all the information we need to compose the appeal)
(We recommend Expedited Service for those who've received a specific deadline and prefer priority attention for us to respond to your emails/compose appeal letters for you faster. Also, for those that foresee frequently emailing us questions.)

*Our official business hours of work are:

Monday - Thursday - 10 am to 10 pm.
Friday - 10 am to 3 pm.
Weekend and Holidays Closed.

Now, we technically do our best to work around the clock.
We try our best to be available before and after 10 am/10 pm,
we also try our best to work during the weekends and holidays,
although we mainly provide attention to the expedited customers during ``off`` hours.

These time frames are given so that we may have the most time to compose appeals and answer emails.
We are usually excellent at delivery before the timeframe but do get busier sporadically.
We provide ``priority`` service to those who select to go with ``Expedited``; the quality of work and service is the same for all of our customers.
*The delivery timeframe is counted throughout our business hours.

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