Policy Violation | Performance Notification Services Selection

These services will help appeal, address violations, and complaints due to reasons such  as:

This Service is for Seller Accounts That Have Not Been Suspended, Temporarily/Deactivated.

        • Your Order Defect Rate exceeded the target of 1% specified in our Order Defect Policy
        • Order defect rate >1% Late shipment rate >4% Pre-fulfilment cancel rate >2.5% Confirm orders prior to actual shipment of the item
        • More than 4% of your recent orders were confirmed after the expected shipment date.
        • Manipulation of Reviews
        • Sold Used As New
        • Late Shipment/non-receipt
        • Order Cancelation Rate
        • Safety Complaints
        • As a result of safety complaints, your account has been temporarily deactivated
        • Items did not accurately match the description page (listing)

CLICK ON THE PREFERED TYPE OF SERVICE

STANDARD SERVICE - $399.00

I WANT STANDARD

EXPEDITED SERVICE - $499.00

I WANT EXPEDITED!

What's the difference between Expedited and Standard Service?

We aim to respond and deliver your appeals and letters as soon as we can. We offer two types of services, standard and expedited.
For both services, one agent is assigned to a case with help from research assistants.
We will let you know which documents and what information is needed in order for us to compose your appeals, escalations, or any other type of letter.
Once we have received and reviewed all the required materials and information we will send out the letters to you.

Standard: Appeals will be delivered to you in 24-36 Business hours.*

Expedited: Priority. Appeals will be delivered to you in 12- 24 Business hours.*
(We recommend this service for those who’ve received a specific deadline and prefer priority attention for us to respond to your emails/compose appeal letters for you faster.)

*Our official business hours of work are:
Monday - Thursday - 10 am to 10 pm
Friday - 10 am to 3 pm.
Weekend and Holidays Closed.
Now, we technically do our best to work around the clock.
We try our best to be available before, and after 10 am/10 pm,
we also try our best to work during the weekends and holidays,
although we mainly provide attention to the expedited customers during ``off`` hours.

These time frames are given so that we may have the most amount of time to compose appeals and answer emails.
We are usually excellent at delivery before the timeframe but do get busier sporadically.
We provide ``priority`` service to those who select to go with ``Expedited``; the quality of work and service is the same for all of our customers.
*The delivery timeframe is business throughout business hours.

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