Performance Suspension Services Selection (ODR – order Defect Rate)

These services will help appeal, address violations, and complaints due to reasons such  as:

        • Your Order Defect Rate exceeded the target of 1% specified in our Order Defect Policy
        • Order defect rate >1% Late shipment rate >4% Pre-fulfilment cancel rate >2.5% Confirm orders prior to actual shipment of the item
        • More than 4% of your recent orders were confirmed after the expected shipment date.
        • Manipulation of Reviews
        • Sold Used As New
        • Late Shipment/non-receipt
        • Order Cancelation Rate
        • Safety Complaints
        • As a result of safety complaints, your account has been temporarily deactivated
        • Items did not accurately match the description page (listing)





I Want Expedited!

What are the differences between Expedited and Standard Service?

We aim to respond and deliver your appeals and letters as soon as we can. We offer two types of services, standard and expedited.
For both services, one agent is assigned to a case with help from research assistants.
We will let you know which documents and what information is needed to compose your appeals, escalations, or any other type of letter.
Once we have received and reviewed all the required materials and information, we will send out the ``POA`` appeal letters to you.
We prioritize answering expedited clients' emails first, and then we proceed to standard clients' emails. Both services receive the same quality of work, we understand that some clients need rapid responses, and we understand that some clients are on a budget and need a discounted price. Considering the different kinds of clients, we have established these two price options so that we can help as much and as many clients as possible.

Standard: Appeals will be delivered to you in 36-48 Business hours.*

Expedited: Priority. Appeals will be delivered to you in 24-48 Business hours.*
(*After we have all the information we need to compose the appeal)
(We recommend Expedited Service for those who've received a specific deadline and prefer priority attention for us to respond to your emails/compose appeal letters for you faster. Also, for those that foresee frequently emailing us questions.)

*Our official business hours of work are:

Monday - Thursday - 10 am to 10 pm.
Friday - 10 am to 3 pm.
Weekend and Holidays Closed.

Now, we technically do our best to work around the clock.
We try our best to be available before and after 10 am/10 pm,
we also try our best to work during the weekends and holidays,
although we mainly provide attention to the expedited customers during ``off`` hours.

These time frames are given so that we may have the most time to compose appeals and answer emails.
We are usually excellent at delivery before the timeframe but do get busier sporadically.
We provide ``priority`` service to those who select to go with ``Expedited``; the quality of work and service is the same for all of our customers.
*The delivery timeframe is counted throughout our business hours.

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