Speak with one of our agents to get a FREE CONSULTATION and expert opinion about your case.

  • Account suspended, or at-risk of suspension?

    If you need help appealing your seller account, or if you’d like to see what your chances of reinstatement are, we can help.

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  • Listing deactivated? Have policy violations to address?

    Seller account not suspended? We also help appeal listing deactivations and policy violations that may be affecting your account health!

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  • KDP Account Terminated?

    Get Expert Guidance to reinstate your KDP (Kindle Direct Publishing) Account.

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  • Need help creating a seller account?

    Amazon Seller Account Setup | Expert Guidance for a Smooth Start
    Get expert help to set up your Amazon seller account. Personalized guidance ensures a seamless, stress-free process. Start selling with confidence! -(For new sellers.)

    View More 

We’re here to guide you every step of the way!
-Once you’ve made your payment, here’s how our service works in 4 East Steps; to help get your Amazon account back on track:

Amazon Appeal Letter

  • STEP 1:

    Personalized Consultation & Case Review:

    • After payment is received, we’ll schedule a one-on-one virtual consultation with you. During this session, we’ll thoroughly review your Amazon account suspension or violation notice, ask key questions, and collect the details we need to build a solid strategy for your appeal. -We take the time and effort to review and understand your case thoroughly.

  • STEP 2:

    Tailored Appeal Preparation:

    • We’ll advice you to gather any supporting documentation required for submission.
    • Following the consultation, our team will craft a customized appeal letter designed to address Amazon’s concerns effectively.
    • Every letter is tailored to your unique case and crafted with precision.

  • STEP 3:

    Submission Support:

    • You will be instructed on how to submit your appeal, and if you have any questions or concerns during the process you can ask your assigned agent or call us to have someone answer right away.
    • We do our best to answer questions or address concerns during the submission process.

  • STEP 4:

    Ongoing Follow-Up Until Resolution:

    • After submitting your appeal, we don’t stop there. If Amazon requests additional information or follow-up actions, we’ll provide unlimited support to address their concerns. We’re committed to working with you until your account is reinstated or all available methods have been exhausted.

Amazon Appeal Letter Services

Services for suspended accounts, or accounts at risk of suspension

  • Suspension Service: Infringement Claim

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons: 

    • You received a trademark infringement claim from a brand or rights owner

    • You received a copyright infringement claim from a brand rights owner

    • You received a patent infringement claim from a brand or rights owner

    • You received a counterfeit claim from a brand or rights owner

    • You received a notice from Amazon that contains a complaint ID and a trademark/copyright/patent number

    Select Service

  • Suspension Service: Authenticity Concerns

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons: 

    • You received a notification from Amazon requesting invoices for ASINs you listed and/or sold

    • You received complaints from customers that the products you sold were inauthentic or counterfeit

    • NOTE: choose this option if your case is dealing with authenticity concerns, but no brand/rights owner filed a claim against you or your ASINs.

    • Forged or manipulated documents.

    Select Service

  • Suspension Service: Policy Violation

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • Item quality complaints

    • “Used sold as new” complaints

    • Safety concerns

    • Manipulation of sales, rankings, or reviews

    • Filing too many/improper FBA reimbursement claims

    • Listing or selling restricted products

    • Violation of Amazon’s drop-shipping policy

    • Violations of Amazon’s Seller Code of Conduct

    • Violation of Amazon Marketplace Fair Pricing Policy

    Select Service

  • Suspension Service: Performance Suspension

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • Your order cancellation rate (CR) exceeded the target 2.5%

    • Your order defect rate (ODR) exceeded the target 1%

    • Your late shipment rate (LSR) exceeded the target 4%

    • Your valid tracking rate (VTR) fell below the target 95%

    • Your on-time delivery rate (OTDR) fell below the target of 97% (only applies to seller-fulfilled orders)

    Select Service

  • Suspension Service: Linked Accounts

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • You were suspended for being related to an account that isn’t allowed to sell on Amazon or that you do not recognize (never operated.)

    • You were linked to a relative, friend, employee, or family member’s seller account

    • You were linked to another account you own and/or operate

    • You sold your account rights to another seller and no longer own the linked account

    • You were linked to Amazon seller account(s) belonging to you that you never completed verification for

    • Any other possible reasons you would have been related or linked to an account that isn’t allowed to sell on Amazon

    Select Service

  • Suspension Service: Seller Verification

    Choose this service if you haven’t completed verification for your seller account, and you’ve encountered any difficulties during the process. 

    We will assist you with submitting the documents properly and correcting any other issues that may be preventing Amazon from verifying your account.

    Select Service

Services for deactivated listings or policy violations affecting your account health

(Note: these services are for accounts that are not suspended or at-risk of suspension)

  • Violation Service: Infringement Claim

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • You received a trademark infringement claim from a brand or rights owner

    • You received a copyright infringement claim from a brand rights owner

    • You received a patent infringement claim from a brand or rights owner

    • You received a counterfeit claim from a brand or rights owner

    • You received a notice from Amazon that contains a complaint ID and a trademark/copyright/patent number

    Select Service

  • Violation Service: Authenticity Concerns

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • You received a notification from Amazon requesting invoices for ASINs you listed and/or sold

    • You received complaints from customers that the products you sold were inauthentic or counterfeit

    • NOTE: choose this option if your case is dealing with authenticity concerns, but no brand/rights owner filed a claim against you or your ASINs.

    Select Service

  • Violation Service: Quality Complaints

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • Item quality complaints

    • “Used sold as new” complaints

    • Safety concerns

    • Product condition complaints

    • Items did not accurately match the description page

    Select Service

  • Violation Service: Policy Violation

    Choose this service if you’d like help appealing a violation affecting your account health or your listings such as:

    • Restricted Product Policy Violation

    • Customer Product Review Policy Violation

    • Listing Policy Violation

    • Violation of Amazon’s ASIN Creation Policy

      • Duplicate ASINs

      • Misuse of ASIN Variation

    • Also choose this option if you are appealing for FBM/Seller-fulfilled privileges

    Select Service