How to Appeal Amazon Seller Account Deactivation Due to Intellectual Property Infringements

If you're an Amazon seller and your account got deactivated for intellectual property (IP) infringement, don't worry. --Here's a simple guide to help you appeal and get your account back.

Intellectual property infringement occurs when you’re accused of violating someone else’s IP rights. This includes:

• Counterfeit Products: Selling fake items that mimic branded products.
• Trademark Violations: Using brand names or logos without permission.
• Copyright Infringements: Using protected content like images or text without authorization.
• Patent Infringements: Selling products that infringe on patented designs or technologies.

Steps to Appeal

1. Review the Notification

   • Read Amazon’s deactivation notice carefully. Note the details about the violation and the affected listings.

2. Identify the Infringement

   • Determine which product listings are causing the issue. Remove any listings that violate IP rights immediately.

3. Gather Evidence

   • Collect documents that prove your right to sell the products. This might include invoices, authorization letters from the IP owner, or proof of your own IP rights.

4. Create a Plan of Action (POA)

   • Your POA should include:
     • Introduction: Briefly introduce yourself and your business.
     • Explanation: Explain the situation and steps taken to address the issue.
     • Plan of Action: Detail how you’ll prevent future violations.
     • Supporting Documents: Attach evidence like invoices or authorization letters.

5. Submit Your Appeal

   • Log in to Amazon Seller Central, find the suspension notice, and click “Appeal.” Submit your appeal letter and supporting documents.

6. Monitor Your Appeal

   • Check your email and Seller Central for Amazon’s response. Be ready to provide more information if needed.

Tips for a Successful Appeal

• Be Honest and Professional: Use a respectful tone and provide accurate information.
• Detail-Oriented: Provide comprehensive information to show your commitment to resolving the issue.
• Proactive Measures: Highlight steps taken to prevent future violations.

Preventing Future IP Infringements

• Verify Authenticity: Ensure your products are genuine and sourced from authorized suppliers.
• Respect IP Rights: Don’t use trademarks, logos, or copyrighted materials without permission.
• Stay Informed: Keep up with Amazon’s policies and guidelines regarding IP rights and compliance.

By following these steps, you can effectively appeal your Amazon seller account deactivation and prevent future issues. Stay informed and proactive to maintain a healthy, compliant seller account.

Need Help?