Suspension Services:

Note: the suspension services are only for suspended/deactivated seller accounts — this includes accounts that are at-risk of suspension.
If your seller account is active but you have a listing or policy notification to address, then scroll down to the Policy Violation section on this page.

  • Suspension Service: Infringement Claim

    Suspension Service: Infringement Claim

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons: 

    • You received a trademark infringement claim from a brand or rights owner

    • You received a copyright infringement claim from a brand rights owner

    • You received a patent infringement claim from a brand or rights owner

    • You received a counterfeit claim from a brand or rights owner

    • You received a notice from Amazon that contains a complaint ID and a trademark/copyright/patent number

    Select Service

  • Suspension Service: Authenticity Concerns

    Suspension Service: Authenticity Concerns

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons: 

    • You received a notification from Amazon requesting invoices for ASINs you listed and/or sold

    • You received complaints from customers that the products you sold were inauthentic or counterfeit

    • NOTE: choose this option if your case is dealing with authenticity concerns, but no brand/rights owner filed a claim against you or your ASINs.

    • Forged or manipulated documents.

    Select Service

  • Suspension Service: Policy Violation

    Suspension Service: Policy Violation

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • Item quality complaints

    • “Used sold as new” complaints

    • Safety concerns

    • Manipulation of sales, rankings, or reviews

    • Filing too many/improper FBA reimbursement claims

    • Listing or selling restricted products

    • Violation of Amazon’s drop-shipping policy

    • Violations of Amazon’s Seller Code of Conduct

    • Violation of Amazon Marketplace Fair Pricing Policy

    Select Service

  • Suspension Service: Performance Suspension

    Suspension Service: Performance Suspension

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • Your order cancellation rate (CR) exceeded the target 2.5%

    • Your order defect rate (ODR) exceeded the target 1%

    • Your late shipment rate (LSR) exceeded the target 4%

    • Your valid tracking rate (VTR) fell below the target 95%

    • Your on-time delivery rate (OTDR) fell below the target of 97% (only applies to seller-fulfilled orders)

    Select Service

  • Suspension Service: Seller Verification

    Suspension Service: Seller Verification

    Choose this service if you haven’t completed verification for your seller account, and you’ve encountered any difficulties during the process. 

    We will assist you with submitting the documents properly and correcting any other issues that may be preventing Amazon from verifying your account.

    Select Service

  • Suspension Service: Linked Accounts

    Suspension Service: Linked Accounts

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • You were suspended for being related to an account that isn’t allowed to sell on Amazon or that you do not recognize (never operated.)

    • You were linked to a relative, friend, employee, or family member’s seller account

    • You were linked to another account you own and/or operate

    • You sold your account rights to another seller and no longer own the linked account

    • You were linked to Amazon seller account(s) belonging to you that you never completed verification for

    • Any other possible reasons you would have been related or linked to an account that isn’t allowed to sell on Amazon

    Select Service

Listing deactivation or Policy Violation appeal services:

(Note: These services are only for sellers with active selling accounts. If your account is suspended, or at risk of suspension, see our suspension services above.)

  • Violation Service: Infringement Claim

    Violation Service: Infringement Claim

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • You received a trademark infringement claim from a brand or rights owner

    • You received a copyright infringement claim from a brand rights owner

    • You received a patent infringement claim from a brand or rights owner

    • You received a counterfeit claim from a brand or rights owner

    • You received a notice from Amazon that contains a complaint ID and a trademark/copyright/patent number

    Select Service

  • Violation Service: Authenticity Concerns

    Violation Service: Authenticity Concerns

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • You received a notification from Amazon requesting invoices for ASINs you listed and/or sold

    • You received complaints from customers that the products you sold were inauthentic or counterfeit

    • NOTE: choose this option if your case is dealing with authenticity concerns, but no brand/rights owner filed a claim against you or your ASINs.

    Select Service

  • Violation Service: Quality Complaints

    Violation Service: Quality Complaints

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • Item quality complaints

    • “Used sold as new” complaints

    • Safety concerns

    • Product condition complaints

    • Items did not accurately match the description page

    Select Service

  • Violation Service: Policy Violation

    Violation Service: Policy Violation

    Choose this service if you’d like help appealing a violation affecting your account health or your listings such as:

    • Restricted Product Policy Violation

    • Customer Product Review Policy Violation

    • Listing Policy Violation

    • Violation of Amazon’s ASIN Creation Policy

      • Duplicate ASINs

      • Misuse of ASIN Variation

    • Also choose this option if you are appealing for FBM/Seller-fulfilled privileges

    Select Service