• Account suspended, or at-risk of suspension?

    If you need help appealing your seller account, or if you’d like to see what your chances of reinstatement are, we can help. Speak with one of our agents to get a free consultation and expert opinion about your case.

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  • Listing deactivated? Have policy violations to address?

    Seller account not suspended? We also help appeal listing deactivations and policy violations that may be affecting your account health! Speak with one of our agents to get a free consultation and expert opinion about your case.

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Amazon Appeal Letter

  • Step 1:

    Once we process your payment, you’ll receive a questionnaire that’ll help us gather all the information we need to know about your Amazon seller account suspension or violation. We will instruct you on how to send us the information we need to understand your case in its entirety.

  • Step 2:

    When you complete the questionnaire, we'll assign an agent to your case who will review the information you provided and draft an appeal letter based on your responses. If we have any questions about your case or if we need more information, the assigned agent will follow up with you to make sure they understand everything clearly. 

  • Step 3:

    When the appeal letter is complete, it will be emailed to you along with any documentation Amazon requires you to submit. You will be instructed on how to submit your appeal, and if you have any questions or concerns during the process you can ask your assigned agent or call us to have someone answer right away.

  • Step 4:

    When Amazon responds to the appeal, keep us posted on what they say and we’ll continue your case from there. If Amazon responds asking for more information, the assigned agent will provide as many follow-ups as needed (free of charge) until your account has been reinstated or we’ve exhausted all our methods.

Amazon Appeal Letter Services

Services for suspended accounts, or accounts at risk of suspension

  • Suspension Service: Infringement Claim

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons: 

    • You received a trademark infringement claim from a brand or rights owner

    • You received a copyright infringement claim from a brand rights owner

    • You received a patent infringement claim from a brand or rights owner

    • You received a counterfeit claim from a brand or rights owner

    • You received a notice from Amazon that contains a complaint ID and a trademark/copyright/patent number

    Select Service

  • Suspension Service: Authenticity Concerns

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons: 

    • You received a notification from Amazon requesting invoices for ASINs you listed and/or sold

    • You received complaints from customers that the products you sold were inauthentic or counterfeit

    • NOTE: choose this option if your case is dealing with authenticity concerns, but no brand/rights owner filed a claim against you or your ASINs.

    • Forged or manipulated documents.

    Select Service

  • Suspension Service: Policy Violation

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • Item quality complaints

    • “Used sold as new” complaints

    • Safety concerns

    • Manipulation of sales, rankings, or reviews

    • Filing too many/improper FBA reimbursement claims

    • Listing or selling restricted products

    • Violation of Amazon’s drop-shipping policy

    • Violations of Amazon’s Seller Code of Conduct

    • Violation of Amazon Marketplace Fair Pricing Policy

    Select Service

  • Suspension Service: Performance Suspension

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • Your order cancellation rate (CR) exceeded the target 2.5%

    • Your order defect rate (ODR) exceeded the target 1%

    • Your late shipment rate (LSR) exceeded the target 4%

    • Your valid tracking rate (VTR) fell below the target 95%

    • Your on-time delivery rate (OTDR) fell below the target of 97% (only applies to seller-fulfilled orders)

    Select Service

  • Suspension Service: Linked Accounts

    Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

    • You were suspended for being related to an account that isn’t allowed to sell on Amazon or that you do not recognize (never operated.)

    • You were linked to a relative, friend, employee, or family member’s seller account

    • You were linked to another account you own and/or operate

    • You sold your account rights to another seller and no longer own the linked account

    • You were linked to Amazon seller account(s) belonging to you that you never completed verification for

    • Any other possible reasons you would have been related or linked to an account that isn’t allowed to sell on Amazon

    Select Service

  • Suspension Service: Seller Verification

    Choose this service if you haven’t completed verification for your seller account, and you’ve encountered any difficulties during the process. 

    We will assist you with submitting the documents properly and correcting any other issues that may be preventing Amazon from verifying your account.

    Select Service

Services for deactivated listings or policy violations affecting your account health

(Note: these services are for accounts that are not suspended or at-risk of suspension)

  • Violation Service: Infringement Claim

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • You received a trademark infringement claim from a brand or rights owner

    • You received a copyright infringement claim from a brand rights owner

    • You received a patent infringement claim from a brand or rights owner

    • You received a counterfeit claim from a brand or rights owner

    • You received a notice from Amazon that contains a complaint ID and a trademark/copyright/patent number

    Select Service

  • Violation Service: Authenticity Concerns

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • You received a notification from Amazon requesting invoices for ASINs you listed and/or sold

    • You received complaints from customers that the products you sold were inauthentic or counterfeit

    • NOTE: choose this option if your case is dealing with authenticity concerns, but no brand/rights owner filed a claim against you or your ASINs.

    Select Service

  • Violation Service: Quality Complaints

    Choose this service if you’d like help appealing for a listing that was deactivated due to the following reasons: 

    • Item quality complaints

    • “Used sold as new” complaints

    • Safety concerns

    • Product condition complaints

    • Items did not accurately match the description page

    Select Service

  • Violation Service: Policy Violation

    Choose this service if you’d like help appealing a violation affecting your account health or your listings such as:

    • Restricted Product Policy Violation

    • Customer Product Review Policy Violation

    • Listing Policy Violation

    • Violation of Amazon’s ASIN Creation Policy

      • Duplicate ASINs

      • Misuse of ASIN Variation

    • Also choose this option if you are appealing for FBM/Seller-fulfilled privileges

    Select Service