Frequently Asked Questions | Amazon Appeal Help

Can we guarantee your account’s reinstatement?

No one can guarantee reinstatement; the final decision is Amazon's. However, we can assess your chances. Our agents will give you an idea of where you stand in the appeal process.

If you're not reinstated on the first appeal, don’t worry. We’ll keep working with you until you're reinstated or we've tried all our methods, including a form of arbitration if needed, if possible.

How long does it take to get reinstated?

It varies case by case. Some cases take a day, but most take 2-3 weeks. It could even take a couple of months to be reinstated. It all depends on how quickly Amazon responds, the consideration they have for your specific case/account and how well you communicate with us.

Do we offer a money-back guarantee?

No, we don't offer a money-back guarantee since we charge a one-time fee for the whole case. We will work with you until you're reinstated or we've exhausted all methods. While we can't guarantee results, we use our knowledge and expertise to help you achieve them.

Beware of Money-Back Guarantees
Be cautious of companies promising a money-back guarantee if your account isn't reinstated. Often, these offers are deceptive tactics to lure customers. In reality, obtaining a refund can be challenging—these companies may become unresponsive or make it difficult to process refunds once they've secured your payment.
The truth is, no one can guarantee reinstatement. Even with a nearly perfect appeal, the final decision rests with Amazon. Professional services, including ours, focus on providing expert assistance and persistent support, but we can't control Amazon's decisions. Our one-time fee covers our dedicated effort and expertise, not a false promise of guaranteed results. Choose a service that values transparency and genuine support over misleading guarantees.

What happens if Amazon requests “more information”?

We will continue working with you, providing follow-ups free of charge until your case is closed. This means either you've been reinstated or we've tried all methods.

What if Amazon doesn't reactivate my account or accept the appeal? 

If Amazon denies your appeal, we don't give up easily. We’ll continue working on your case, trying different approaches to get your account reinstated. However, our goal is to succeed with the first appeal. Before we send that initial appeal, we conduct a thorough review of your account and situation to maximize the chances of success. We understand that you want your account reinstated quickly, so we focus on getting it right the first time.

In some cases, persistence is necessary, but we always approach it strategically, rather than just submitting multiple appeals without a plan. If, after exhausting all our options, Amazon still doesn’t reactivate your account, we have a Final Method we can use as a last resort. This involves involving a third party to help resolve the issue with Amazon, especially if they’re unresponsive or unwilling to work with us.

While we strive to avoid reaching this final stage, as it’s often unnecessary, we’re committed to doing everything we can before resorting to it. Once this Final Method is used, the outcome—whether your account is reinstated or not—will conclude our work on your case. While we can’t promise indefinite appeals, we can assure you that we’ll do our utmost to get your account back.

Can I write my own appeal?

Yes! You can write your own appeal. We're here to help sellers who are unsure about the process or have had trouble with Amazon's expectations. If you understand the issues and can draft an appeal, go ahead!

However, if you're considering hiring us, we strongly advise against contacting Amazon or submitting an appeal on your own before consulting with us. Frequent appeals or direct communication with Amazon can complicate your case and reduce our ability to help you effectively. Amazon may become unresponsive or less willing to assist if they see multiple appeals.
If you decide to handle the appeal yourself, please understand that if your appeal fails, it may be harder for us to resolve the issue later. To give us the best chance to help you, it's crucial to avoid submitting additional appeals or contacting Amazon until we have guided you through the process. If you need help or have questions, contact one of our agents. We're here to support you.

 

If you need any assistance at all during the process or you have any questions, please don’t hesitate to contact one of our agents. They would be more than happy to help :-)