Suspension Service: Performance Suspension

Choose this service if you’d like help appealing your selling privileges being removed due to the following reasons:

  • Your order cancellation rate (CR) exceeded the target 2.5%

  • Your order defect rate (ODR) exceeded the target 1%

  • Your late shipment rate (LSR) exceeded the target 4%

  • Your valid tracking rate (VTR) fell below the target 95%

  • Your on-time delivery rate (OTDR) fell below the target of 97% (only applies to seller-fulfilled orders)