Authenticity Concerns: Suspension Service

This service assists sellers that have had their selling privileges removed due to the following reasons:

• You received a notification from Amazon requesting invoices for ASINs you listed and/or sold

• You received complaints from customers that the products you sold were inauthentic or counterfeit

• You’re dealing with authenticity concerns, but no brand/rights owner filed a claim against you or your ASINs.

• Forged or manipulated documents

Once we process your payment, you’ll receive a questionnaire that’ll help us gather all the information we need to know about your case. We will instruct you on how to send us the information we need to understand your case in its entirety.

When you complete the questionnaire, we'll assign an agent to your case who will review the information you provided and draft an appeal letter based on your responses. If we have any questions about your case or if we need more information, the assigned agent will follow up with you to make sure they understand everything clearly. 

When the appeal letter is complete, it will be emailed to you along with any documentation Amazon requires you to submit. You will be instructed on how to submit your appeal, and if you have any questions or concerns during the process you can ask your assigned agent or call us to have someone answer right away.

When Amazon responds to the appeal, keep us posted on what they say and we’ll continue your case from there. If Amazon responds asking for more information, the assigned agent will provide as many follow-ups as needed (free of charge) until your account has been reinstated or we’ve exhausted all our methods.